WARRANTY INFORMATION – TERMS AND CONDITIONS
1. General
DEAR CUSTOMER,
Thank you for your business, your trust and your confidence in our audio gears. It is our pleasure to serve you. For this reason Audiodinamica warrants its products to be free from defects in materials and workmanship for 5 years from the original date of purchase from Audiodinamica or an appointed dealer, and agrees to cover the cost of parts and associated labour required to correct such defects, subject to below terms & conditions.
2. Warranty Exceptions
Vacuum Tubes (including replacements under warranty) are covered for 6 month from the date of the original purchase.
Power Tubes (including replacements under warranty) are covered for 90 days from the date of the original purchase.
3. Warranty Details
This warranty is for the sole benefit of the original purchaser of the covered product, and may not be transferred to a subsequent purchaser of the product.
If the product fails in normal domestic use and during the Warranty period, Audiodinamica will, at its discretion, repair or replace the item free of charge within a reasonable time once it has been returned to Audiodinamica or an appointed Audiodinamica dealer or service engineer.
Audiodinamica is not liable for any shipping and custom charges incurred whilst transporting the product to Audiodinamica or to an appointed Audiodinamica dealer or service engineer, should the item require service or repair during or after the Warranty period.
Audiodinamica reserves the right to replace discontinued or special and limited edition products with a comparable unit or a refund.
If the product must be shipped, please use the original packaging materials. Packing material may be purchased from Audiodinamica if necessary. Only use a reputable Courier Service or Shipping Agent, and ensure that your product is insured during transit. Returned products must be accompanied by a written description of the defect, and a return authorization number (available from the factory via email: info@audiodinamica.com). Upon receipt of the defective product, Audiodinamica agrees to repair the product without charge for parts (except vacuum tubes if the unit is more than 6 months old, or power tubes if the unit is more than 3 months old), or labor: this constitutes the purchaser's sole remedy. Audiodinamica will offer free return of items shipped for repair under warranty unless no faults are found.
Any servicing, repairs or modifications not authorized by Audiodinamica, or carried out by persons other than appointed Audiodinamica service engineers will invalidate the warranty.
This Warranty does NOT cover:
· Damage sustained whilst in the possession of a shipping agent, retailer or consumer and not caused as a direct result of defects in materials or workmanship.
· Damage caused by normal wear and tear.
· Damage or defects caused by abnormal or unreasonable use.
· Damage caused by accident, acts of nature, misuse or negligence.
· Damage caused by a failure to follow the operating and installation instructions supplied with the product.
· Damage caused by improper or careless cleaning.
· Damage caused to other components such as cartridges, preamplifiers, amplifiers, speakers, headphones, cables and any other piece of equipment connected to Audiodinamica components.
In no event will Audiodinamica's liability exceed the original purchase price of the unit under warranty.
Audiodinamica reserves the right to refuse warranty for any component on which the serial number has been removed, defaced or tampered with.
This warranty does not extend to any incidental or consequential costs or damages to the purchaser. This warranty gives you specific legal rights. You may also have other rights which vary from state to state.